How to Dispute a Charge on Walmart MoneyCard

If you have a Walmart MoneyCard and need to dispute a transaction on your account, we can help. At the end of this article, you will learn how the Walmart MoneyCard dispute process works, including how to complete and submit the dispute form.

NOTE: If you would like to write a review and rate your experience with Walmart MoneyCard Dispute Department, see the review and ratings form immediately below the end of this article.

This post on how to dispute a Charge on Walmart MoneyCard will cover:

  • How to Dispute a Charge on Walmart MoneyCard
  • Walmart MoneyCard Dispute Timeline
  • How to Speak to a live representative at MoneyCard

"Walmart MoneyCard dispute"How to Dispute a Charge on Walmart MoneyCard

If you have noticed suspicious transactions on your Walmart MoneyCard account or you are a victim of fraud, there are steps you need to take right away.

Taking the steps outlined below will increase your chance of a successful resolution of your issue and help you get your money back into your account. 

Do This Before You Call Customer Service

Before you call Walmart MoneyCard Customer Service, make sure the transaction you are disputing is indeed unauthorized.

Make sure you did not make that purchase. Here is how to find out: 

Investigate Merchant Name and Location

First, investigate the merchant name and location to be sure that this is not a transaction you actually made that is showing up differently on your account. 

Merchant names or locations for transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store where you made the purchase. 

Be Sure About Transaction Status

Second, there may also be a delay in the posted date of the transaction.

This means that a transaction you may have completed days or weeks ago may finally be posting to your account.

These are normal business practices. If the amount and date of the purchase are accurate, that may show that it was a purchase you actually made. 

If you are not sure about whether you made a particular purchase or not, you can request a written history of your transactions at any time by writing to Walmart MoneyCard at: 

Written History Request
P.O. Box 1187
Monrovia, California 91017 

You may also call customer service to request a written transaction history at 1-(877)937-4098.

How to Dispute a Transaction

If you are still convinced that a transaction on your account was not authorized, follow the steps below to dispute your transaction with the Walmart MoneyCard Dispute Resolution Department. 

Step 1 – Call Customer Service

The first step is to call Walmart MoneyCard Customer service as soon as you see a charge you did not authorize or you believe you’ve been a victim of fraud.

Here is what you will need to provide when you call:

  • Your name and MoneyCard Account number.
  • Description of the transaction you are unsure about, and an explanation of why you believe it is in error or why you need more information.
  • The dollar amount and the date of the transaction you are disputing.

You can call MoneyCard Service at 877-937-4098, 24 hours a day, 7 days a week.

You have 60 days to report an error to Walmart after the earlier of :

(i) the date you electronically logged into your account and could access your transactions to see the transaction error; or

(ii) the date Walmart sent you the FIRST written history on which the error appeared.

Step 2 – Complete Dispute Form

Calling customer service is an important first step, but there is more to do in order to properly submit your dispute.

Next, you may be required by customer service to fill out a formal dispute by completing the dispute resolution form. 

If Walmart MoneyCard Customer Service asks you to send your request in writing or complete a dispute form, you have 10 business days to submit the request from the date of your call. 

If they ask you to submit your complaint or questions in writing and they do not receive it within 10 business days, here’s what that could me.

You may forfeit any opportunity to get a provisional credit to your card while they investigate your claim. 

Walmart MoneyCard Dispute Form

Click here to download the Walmart MoneyCard Dispute form. Fill it out and provide all supporting documentation requested. Once you are done, mail the form to:

Walmart MoneyCard Customer Care
P.O. Box 5100
Pasadena, CA 91117

Walmart MoneyCard Dispute Fax Number

There is also no fax number on the website to send in your completed dispute form. You will have to send the completed form in the mail using the address above. 

Step 3 – What Happens Next

Once your dispute is submitted successfully (meaning you have provided all the requested information and supporting documentation), here is what happens next:

MoneyCard Dispute Department will Investigate

Walmart MoneyCard’s dispute resolution Department will investigate your claim. 

They will determine whether an error occurred within 10 business days after you submit your form. During this time, there will be no credit to your account. 

If they find that your dispute is valid, they will make corrections promptly. 

When a Temporary Credit is Applied

Sometimes, they may need more time to complete their investigation, up to 45 days

Should they need more time to look into your dispute, they will credit your card within 10 business days for the amount you think is in error.

This means that you will have the money during the time it takes for them to complete their investigation. 

As soon as the investigation is completed, they will let you know the results within three business days. 

If they found that there was no error, they will send you a written explanation. 

Walmart MoneyCard Dispute Timeline

One of the biggest issues cardholders face is not paying attention to dispute timelines when filing their dispute.

This results in their dispute being rejected for not being completed within the required timeline stated in the Cardholder Agreement

We are therefore providing a quick reference guide below regarding the timeline you should pay attention to when filing your Walmart MoneyCard Dispute. 

You have 60 days to report an error to Walmart as soon as you find out.

The 60-day clock starts to tick after the earlier of :

(i) the date you electronically logged into your account and could access your transactions to see the transaction error; or

(ii) the date Walmart sent you the FIRST written history on which the error appeared.

If you call MoneyCard Customer Service and they ask you to submit your dispute in writing via the dispute form, you have 10 business days to submit the request from the date of your call.

They have to have received your dispute form within 10 business days for it to be valid. 

Once they receive your dispute form, Walmart will get back to you within 10 days (Note that during the initial 10 day period, there will be no credit to your account). 

When they contact you within 10 days, they will provide you with one of the following:

  1. They found that your dispute is valid, and will make corrections promptly. 
  2. They may need more time to complete their investigation, up to 45 days

Should they need more time to look into your dispute, they will credit your card within 10 business days for the amount you think is in error.

How to Speak to a live representative at MoneyCard

Here’s how to speak to a Live Person at Walmart Customer Service

Step 1 – Call the customer service phone number at 1-877-937-4098

Step 2 – You will hear the auto-attendant go through menu options. Press 5, then enter your Social Security Number and Zip Code.

Frequently Asked Questions about MoneyCard Dispute Resolution

Summary

We hope this post on How to Dispute a Charge on Walmart MoneyCard was helpful.

If your question was not answered and are still having trouble with reaching the Dispute Department to file a dispute, please let us know in the comments section below.

Be sure to check out our other articles on Walmart MoneyCard Customer Service.

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