Walmart MoneyCard Customer Service

If you have a Walmart MoneyCard and are trying to reach a live representative, we can help. In this post, we will explain in detail how to contact Walmart MoneyCard Customer Service and speak to a human.

NOTE: If you would like to write a review and rate your experience with Walmart MoneyCard Customer Service, see the review and ratings form immediately below the end of this article.

A Moneycard customer service agent can help:

"Walmart MoneyCard Customer Service"

This post on Walmart MoneyCard Customer Service will Cover:

  • Top Walmart MoneyCard complaints
  • Walmart MoneyCard Customer Service Information
  • How to Speak to a Live Person at Walmart MoneyCard
  • How to Activate Walmart MoneyCard
  • Walmart MoneyCard balance

Top Walmart MoneyCard complaints

Before we provide details on how to reach Moneycard customer service and speak to a live representative, we first want to discuss the top reasons cardholders are calling customer service and what you need to know before you call.

Replacing Lost or Stolen Card

The number one reason cardholders call Walmart MoneyCard customer service is to get a replacement card.

If you find yourself in a situation where your MoneyCard is lost or stolen, the quickest way to get a new one is to call customer service.

Note that it may take a while for the replacement card to get to you. In the meantime, you will not be able to use your card to make purchases.

You will be charged a card replacement fee, which is usually $3.

If you want your replacement card to be expedited to you, you can pay $15 for expedited shipping. Be sure to tell the customer service agent that you want your card rushed to you.

Otherwise, you just have to wait and hope your card arrives sooner.

Some cardholders have had to wait as long as 2 – 3 weeks after they requested a replacement card to receive one in the mail.

Unauthorized Transactions

Another top reason cardholders are calling customer service is to dispute unauthorized transactions on their card account.

Cardholders are reporting that funds are being stolen from customer Moneycard accounts with frequency and it’s becoming very difficult to get the issues investigated and the funds restored.

If you are a victim of fraud on your Moneycard account, it is important to call customer service right away.

However, before you call them, make sure you have reviewed the transaction detail to make sure this is not a transaction you made that you forgot about or a transaction you made that is just being posted by the merchant.

In addition, the more information you can provide customer service about what happened, the better.

As a result, be sure to document when you became aware of the fraudulent transaction, the amount of the transaction, the date of the transaction and the reason why you are sure you did not make that purchase.

Get Dispute Form

As we have explained above, an increasing number of cardholders are experiencing suspicious and fraudulent transactions on their accounts.

Before Walmart MoneyCard customer service can begin an investigation into your claim, you will have to complete and mail in a dispute form.

One of the top reasons people call customer service is to get the dispute form.

The entire dispute process is a source of frustration for many cardholders. Here’s why.

When you are a victim of fraud, time is of the essence. However, Walmart MoneyCard requires cardholders who have experienced fraud on their account to complete a dispute form.

Failure to send in the dispute form in a timely manner will delay the investigation of your claim.

This creates a whole set of issues for cardholders involved.

First, because they are a potential victim of fraud, their card is locked and cannot be used. They are then issued a replacement card, which may take a while to arrive.

Second, the missing money in the account may not be restored right away until Walmart MoneyCard begins its investigation.

It may sometimes take 10 days before the provisional credit is put in the cardholder’s account. In some cases, it could take longer to receive the temporary credit and you could be without the stolen funds for a while.

Even if you are able to get your dispute form in on time, you may have to wait up to 45-90 days for your claim to be investigated if your fraud issue is complex.

Walmart MoneyCard Customer Service Information

There are four ways to contact Walmart MoneyCard support:

Option 1 – Call Customer Service

You can call Moneycard customer service at 1-877-937-4098 for assistance.

Customer support agents are available 24/7 to help you with your questions.

Option 2 – Use WalMart MoneyCard Live Chat

Another quick way to reach customer service is to log in to your account online and click the Chat icon at the bottom left-hand corner to connect with a representative.

Option 3 – Write to Walmart MoneyCard

Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction.

Here’s the mailing address to write to Walmart MoneyCard:

Walmart MoneyCard
P.O. Box 5100
Pasadena, CA 91117

Option 4 – Use the Website FAQs

Another way to get your issue resolved is to visit the Walmart MoneyCard site and look for the FAQ section.

The answer to your question may already be on the website. This will save you time and frustration in trying to get a live person to resolve your issue.

Walmart MoneyCard Customer Service Live Person

Here’s how to speak to a Live Person at Walmart Customer Service

Step 1 – Call the customer service phone number at 1-877-937-4098

Step 2 – You will hear the auto-attendant go through menu options. Press 5, then enter your Social Security Number and Zip Code.

How to Activate Walmart MoneyCard

If you are calling Walmart Customer Service because you need help activating your new card, we can help you. See below for step by step instructions on how to activate your card online or by phone.

Here’s how to activate your Walmart MoneyCard online:

Step 1: Click here to go to the Walmart MoneyCard Website.

Step 2: Next, click on the “Register New Card” link.
You will be taken to a page like the one below where you will be asked to input the following following information to register your new card:

      • Card number
      • Expiration Month and Year
      • Three-digit security code (CVV)

"Activate Walmart MoneyCard"

Step 3: Click on “Next” to complete the card registration process.

Here’s how to activate your Walmart MoneyCredit Card by phone:

  1. Call Walmart MoneyCard Customer Service at 1-877-937-4098
  2. Enter Your 16 Digit MoneyCard number, followed by “#.”
  3. You will then be connected with a representative, who will ask you the following information to verify your identity and activate your card:
    • Name
    • Phone Number
    • Social Security number.

After the Walmart representative verifies your identity, he or she will be able to activate your account, and you’ll be able to use your MoneyCard immediately.

Check Walmart MoneyCard Balance

There are four options available to you for checking your Walmart MoneyCard balance:

Option 1: Use the Mobile App

The Walmart MoneyCard mobile app allows you to check your card balance. Simply download the app from Google Play or the App Store and log in with your User ID and Password to access your account information balance.

If you don’t remember your User ID or Password, or have not yet set up your online MoneyCard account, see our Walmart MoneyCard Login article for help.

Option 2: Sign up for Text Message

You can also check your MoneyCard balance by signing up for text alerts. This can be done by logging into your account and opting in for text alerts.

Once you’ve opted-in, you can text “BALXXXX” (last 4-digits of your card) to 96411 to retrieve your balance.

Walmart does charge a fee to use this service, but your mobile phone carrier may charge text messaging fees.

Option 3: Receive Account Alerts

If you prefer to receive a daily text or email message with your balance, log-in to your MoneyCard account online and enroll in account alerts.

Option 4: Call Customer Service

Lastly, you can also check the balance on your card by calling customer service at 1-877-937-4098. A representative can help you with any questions you may have about your balance or transactions.


We hope this post on Walmart MoneyCard Customer Service was helpful.

If your question was not answered and are still having trouble reaching customer service, please let us know in the comments section below.

Be sure to check out our other articles on Walmart MoneyCard including Walmart Moneycard Login [Plus How to Activate New Card]

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Average rating:  
 2 reviews
 by Eddie Ray

I lost my debit card Feb.21. So I called customer service to cancel the card. They canceled the lost debit card. I ordered a new card and was told I would receive it within 7 to 10 work days unless I paid $15 . Then I would receive it in 2 to 3 days and I would have to be there to sign for the new debit card. I agreed thinking I would be home. I live in South Carolina but I work in Texas. I was supposed to go home to S.C. but the winter storm still has me in Texas working. So I’m not gonna be in S.C. to sign for it. Now I have been trying to talk to somebody or any kind of way I can tell my situation and get it redirected to where I am, TEXAS. But only got through to CHAT with a Professional. Explained all of my situation clearly. They chatted me, basically, “ You need to get a lawyer and ask him what I needed to do. I said, For What? I need to get it redirected. Explained it over and over to no avail!! So what do I do ?Somebody shoot me!! I done had enough of this . But now I don’t know how I can get my d__n money ?

 by Marla

I’m sorry to say this has been the worst experience I’ve had with a Christmas gift ever. A family member gave me a $50 card and probably gave several to other family members. I had to “register” it online and in order to get the funds I had to “sign up” with my social security number. Then I received a “new card “ with my name on it which now is worth $45. When I finally was able to reach a human I was informed the account is charged $5 each month! This is inappropriate and shame on you Walmart. This was intended to be a gift for Christmas and it’s now February 3rd. I’ll never get a gift card from you again.