Author: Prepaid Helper

If you received a Walmart MoneyCard in the mail or picked one up at a Walmart store, we can help you register your new card. In this post, we will walk you through the step by step process to activate Walmart MoneyCard and begin to access all the great features and benefits.

If you need help setting up an online account, see our post here.

This post on How to Activate Walmart MoneyCard will Cover:

• Walmart MoneyCard Perks
• How to Activate Walmart MoneyCard
• What You Can do with Walmart MoneyCard Account?
• How to Add Cash to your MoneyCard
• Walmart MoneyCard Frequently Asked Questions

Walmart MoneyCard Perks

Your Walmart MoneyCard comes with some great features and perks that many cardholders are not away off. Here are the top 5 benefits you may be missing out on:

1. Cash Back on Walmart Purchases

Get 1% cashback when you use your Walmart MoneyCard to shop at Walmart stores. You can get up to $75 in cashback per year. That is free money for doing something you already do anyway.

2. Free Cash Withdrawals at Walmart

Your Moneycard allows you free cash withdrawals at over 5,000 Walmart locations in the United States.

3. Cheap Money Order Fees

As a Walmart MoneyCard holder, you qualify for a fee of 70 cents for a money order at Walmart’s Moneycenter. That fee is cheaper than at most banks.

4. Free Savings Account with Cash Prizes

You can take advantage of MoneyCard’s free savings account, called MoneyCard Vault. Move money into a free MoneyCard Vault and get a chance to win cash prizes.

5. Mobile Check Deposit

There’s no need to go to an ATM to deposit a check. You can simply snap a picture

How to Activate Walmart MoneyCard

Here’s how to activate your Walmart MoneyCard online:

Step 1: Visit the MoneyCard Site

Click here to go to the Walmart MoneyCard Website.

Step 2: Register Card

Next, click on the “Register New Card” link.

You will be taken to a page like the one below where you will be asked to input the following following information to register your new card:

• • • Card number
    • Expiration Month and Year
    • Three-digit security code (CVV)

Step 3: Complete Registration Process

Click on “Next” to complete the card registration process.

Here’s how to activate your Walmart MoneyCredit Card by phone:

1. Call Walmart MoneyCard Customer Service at 1-877-937-4098
2. Enter Your 16 Digit MoneyCard number, followed by “#.”
3. You will then be connected with a representative, who will ask you the following information to verify your identity and activate your card:

• • Name
  • Phone Number
  • Social Security number.

After the Walmart representative verifies your identity, he or she will be able to activate your account, and you’ll be able to use your MoneyCard immediately.

What You Can do with Walmart MoneyCard Account?

There are several benefits to having a Walmart MoneyCard Prepaid online account. Here is a list of the functions you can perform with an online account:

• Online Bill Pay
• Send Money (Person-to-Person Transfers)
• Check Account Balance
• Set up Direct Deposit
• MoneyCard Vault and many more

In addition. You can also set up account alerts for the following services:

• Daily Balance: Get your balance sent to you every day.
• Reload Now Alerts: Get reload reminders when your balance gets to $25 or less.
• Direct Deposit: Get a notification when a direct deposit is posted to your card.
• ATM Withdrawal: Receive a notification any time your card is used to make an ATM withdrawal above an amount that you set.
• Gas Purchase: Get a notification any time your card is used to make a gas purchase above an amount that you set.
• Purchase Reminder: Receive a notification when your card is used to make a purchase over an amount that you set.

How to Add Cash to your MoneyCard

There are 4 convenient ways to add cash to your Walmart MoneyCard:

The first option is using the Walmart MoneyCard app.

Another way of adding cash to your card is by using the Walmart Rapid Reload process.

Third, you can also deposit cash into your account using the MoneyPak service.

Finally, an easy way to add cash to your card is by going to a participating Walmart store and adding cash or by cashing a check and adding the money to your card.

How to Check the Balance on your MoneyCard

Walmart MoneyCard Frequently Asked Questions

Can I deposit cash to my Walmart MoneyCard account using an ATM?

Unfortunately, you cannot deposit cash to a Walmart MoneyCard using an ATM.

However, there are 4 convenient ways to deposit cash to your card:

The first option is using the Walmart MoneyCard app.

Another way of adding cash to your card is by using the Walmart Rapid Reload process.

Third, you can also deposit cash into your account using the MoneyPak service.

Finally, an easy way to add cash to your card is by going to a participating Walmart store and adding cash or by cashing a check and adding the money to your card.

Is the Walmart MoneyCard Free?

No, the Walmart Moneycrd comes with a $5 monthly fee. There are also additional fees for various services.

Here are the most common fees for the Walmart MoneyCard:

Walmart MoneyCard Fees
Activation fee	$1
Monthly fee	$5
Reload using direct deposit of payroll or government benefits.	No Fee
Rapid Reload® at participating Walmart Stores	$3.00
Reload with cash on the Green Dot Network	Up to $5.95
Reload using Walmart Check Cashing Standard Walmart Check Cashing fees and limits apply. Not available in all states or stores.	No Reload Fee
Check deposit fee	$4
Cash withdrawal or balance inquiry at over 24,000 MoneyPass® ATMs	No Fee
Cash withdrawal at non-MoneyPass® ATMs or tellers ATM owner may also charge a fee.	$2.00
Balance inquiry at non-MoneyPass® ATMs ATM owner may also charge a fee.	$1.00
Teller cash withdrawal	$2.50
Card replacement fee	$3 or $15
International transaction fee	3%

Who Can Get a Walmart MoneyCard

If you are trying to get a Walmart MoneyCard and are wondering what the eligibility criteria are, here is what you need to know. 

• You have to be 18 or older to buy and use the Walmart MoneyCard.
• There is no credit check
• You don’t need to have a bank account to buy a Walmart MoneyCard
• Minors aged 16-17 can get the card with parents’ permission. 
• You are allowed to get multiple cards for a single account. All fees and purchases for all cards will be drawn from that account.

Summary

We hope this post on How to Activate Walmart MoneyCard was helpful.

If your question was not answered and are still having trouble activating your account, please let us know in the comments section below.

Be sure to check out our other articles on Walmart MoneyCard Customer Service. and How to get the balance on your MoneyCard Balance.

If you have a Walmart MoneyCard and need to dispute a transaction on your account, we can help. At the end of this article, you will learn how the Walmart MoneyCard dispute process works, including how to complete and submit the dispute form.

NOTE: If you would like to write a review and rate your experience with Walmart MoneyCard Dispute Department, see the review and ratings form immediately below the end of this article.

This post on how to dispute a Charge on Walmart MoneyCard will cover:

• How to Dispute a Charge on Walmart MoneyCard
• Walmart MoneyCard Dispute Timeline
• How to Speak to a live representative at MoneyCard

How to Dispute a Charge on Walmart MoneyCard

If you have noticed suspicious transactions on your Walmart MoneyCard account or you are a victim of fraud, there are steps you need to take right away.

Taking the steps outlined below will increase your chance of a successful resolution of your issue and help you get your money back into your account. 

Do This Before You Call Customer Service

Before you call Walmart MoneyCard Customer Service, make sure the transaction you are disputing is indeed unauthorized.

Make sure you did not make that purchase. Here is how to find out: 

Investigate Merchant Name and Location

First, investigate the merchant name and location to be sure that this is not a transaction you actually made that is showing up differently on your account. 

Merchant names or locations for transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store where you made the purchase. 

Be Sure About Transaction Status

Second, there may also be a delay in the posted date of the transaction.

This means that a transaction you may have completed days or weeks ago may finally be posting to your account.

These are normal business practices. If the amount and date of the purchase are accurate, that may show that it was a purchase you actually made. 

If you are not sure about whether you made a particular purchase or not, you can request a written history of your transactions at any time by writing to Walmart MoneyCard at: 

Written History Request
P.O. Box 1187
Monrovia, California 91017 

You may also call customer service to request a written transaction history at 1-(877)937-4098.

How to Dispute a Transaction

If you are still convinced that a transaction on your account was not authorized, follow the steps below to dispute your transaction with the Walmart MoneyCard Dispute Resolution Department. 

Step 1 – Call Customer Service

The first step is to call Walmart MoneyCard Customer service as soon as you see a charge you did not authorize or you believe you’ve been a victim of fraud.

Here is what you will need to provide when you call:

• Your name and MoneyCard Account number.
• Description of the transaction you are unsure about, and an explanation of why you believe it is in error or why you need more information.
• The dollar amount and the date of the transaction you are disputing.

You can call MoneyCard Service at 877-937-4098, 24 hours a day, 7 days a week.

You have 60 days to report an error to Walmart after the earlier of :

(i) the date you electronically logged into your account and could access your transactions to see the transaction error; or

(ii) the date Walmart sent you the FIRST written history on which the error appeared.

Step 2 – Complete Dispute Form

Calling customer service is an important first step, but there is more to do in order to properly submit your dispute.

Next, you may be required by customer service to fill out a formal dispute by completing the dispute resolution form. 

If Walmart MoneyCard Customer Service asks you to send your request in writing or complete a dispute form, you have 10 business days to submit the request from the date of your call. 

If they ask you to submit your complaint or questions in writing and they do not receive it within 10 business days, here’s what that could me.

You may forfeit any opportunity to get a provisional credit to your card while they investigate your claim. 

Walmart MoneyCard Dispute Form

Click here to download the Walmart MoneyCard Dispute form. Fill it out and provide all supporting documentation requested. Once you are done, mail the form to:

Walmart MoneyCard Customer Care
P.O. Box 5100
Pasadena, CA 91117

Walmart MoneyCard Dispute Fax Number

There is also no fax number on the website to send in your completed dispute form. You will have to send the completed form in the mail using the address above. 

Step 3 – What Happens Next

Once your dispute is submitted successfully (meaning you have provided all the requested information and supporting documentation), here is what happens next:

MoneyCard Dispute Department will Investigate

Walmart MoneyCard’s dispute resolution Department will investigate your claim. 

They will determine whether an error occurred within 10 business days after you submit your form. During this time, there will be no credit to your account. 

If they find that your dispute is valid, they will make corrections promptly. 

When a Temporary Credit is Applied

Sometimes, they may need more time to complete their investigation, up to 45 days. 

Should they need more time to look into your dispute, they will credit your card within 10 business days for the amount you think is in error.

This means that you will have the money during the time it takes for them to complete their investigation. 

As soon as the investigation is completed, they will let you know the results within three business days. 

If they found that there was no error, they will send you a written explanation. 

Walmart MoneyCard Dispute Timeline

One of the biggest issues cardholders face is not paying attention to dispute timelines when filing their dispute.

This results in their dispute being rejected for not being completed within the required timeline stated in the Cardholder Agreement. 

We are therefore providing a quick reference guide below regarding the timeline you should pay attention to when filing your Walmart MoneyCard Dispute. 

You have 60 days to report an error to Walmart as soon as you find out.

The 60-day clock starts to tick after the earlier of :

(i) the date you electronically logged into your account and could access your transactions to see the transaction error; or

(ii) the date Walmart sent you the FIRST written history on which the error appeared.

If you call MoneyCard Customer Service and they ask you to submit your dispute in writing via the dispute form, you have 10 business days to submit the request from the date of your call.

They have to have received your dispute form within 10 business days for it to be valid. 

Once they receive your dispute form, Walmart will get back to you within 10 days (Note that during the initial 10 day period, there will be no credit to your account). 

When they contact you within 10 days, they will provide you with one of the following:

1. They found that your dispute is valid, and will make corrections promptly. 
2. They may need more time to complete their investigation, up to 45 days. 

Should they need more time to look into your dispute, they will credit your card within 10 business days for the amount you think is in error.

How to Speak to a live representative at MoneyCard

Here’s how to speak to a Live Person at Walmart Customer Service

Step 1 – Call the customer service phone number at 1-877-937-4098

Step 2 – You will hear the auto-attendant go through menu options. Press 5, then enter your Social Security Number and Zip Code.

Frequently Asked Questions about MoneyCard Dispute Resolution

Summary

We hope this post on How to Dispute a Charge on Walmart MoneyCard was helpful.

If your question was not answered and are still having trouble with reaching the Dispute Department to file a dispute, please let us know in the comments section below.

Be sure to check out our other articles on Walmart MoneyCard Customer Service.

If you have a Walmart MoneyCard and would like to check the balance, we will walk you through the process.

This post on How to Check Walmart MoneyCard Balance will cover:

• Why You Should Check Your Card Balance Regularly
• How to Check Walmart MoneyCard Balance
• How to Speak to a Live Person at Walmart MoneyCard
• Walmart MoneyCard Frequently Asked Questions

Why You Should Check Your Card Balance Regularly

If you have a Walmart MoneyCard, it is important to keep track of money coming into your account and how much is going out.

This is important, especially if you are using the card to pay bills and also make purchases at the same time.

That is why we recommend checking the balance on your Walmart MoneyCard regularly.

You can use this opportunity to also review completed transactions and make note of pending transactions that have not yet cleared.

That way, you know how much money you have in your account that can be used to make purchases or how much you have available to withdraw at an ATM.

In the post below, we will explain the different ways you can check the balance on your card.

If you checked your balance and there is an issue or you have suspicious transactions, we have provided tips below on how to call customer service and speak to a live person.

At the end of the post, we have also provided answers to the most asked questions about the Walmart MoneyCard for your convenience.

How to Check Walmart MoneyCard Balance

There are four options available to you for checking your Walmart MoneyCard balance:

Option 1: Use the Mobile App

The Walmart MoneyCard mobile app allows you to check your card balance. Simply download the app from Google Play or the App Store and log in with your User ID and Password to access your account information balance.

If you don’t remember your User ID or Password, or have not yet set up your online MoneyCard account, see our Walmart MoneyCard Login article for help.

Option 2: Sign up for Text Message

You can also check your MoneyCard balance by signing up for text alerts. This can be done by logging into your account and opting in for text alerts.

Once you’ve opted-in, here’s how to check your card balance by text.

1. Enter a text message to WalmartText “BALXXXX” (last 4-digits of your card) to 96411 to retrieve your balance.
   
   For example, If the last four numbers of your Walmart MoneyCard are “4578,” enter a text message that reads “BAL 4578.”
2. Send the text messageSend the text message to “96411,” which spells “WM411.”
3. Wait for a responseAfter a few moments, check your text messages for a text from Walmart that shows your current Walmart MoneyCard balance.

Walmart does not charge a fee to use this service, but your mobile phone carrier may charge text messaging fees.

Option 3: Receive Account Alerts

If you prefer to receive a daily text or email message with your balance, log-in to your MoneyCard account online and enroll in account alerts.

Option 4: Call Customer Service

Lastly, you can also check the balance on your card by calling customer service at 1-877-937-4098. A representative can help you with any questions you may have about your balance or transactions.

If after checking your Walmart MoneyCard balance, you notice any suspicious or transaction you did not make, here’s what to do:

Call Walmart MoneyCard customer service right away. Here’s how to connect to a live representative call.

How to Speak to a Live Person at Walmart MoneyCard

Here’s how to speak to a Live Person at Walmart Customer Service

Step 1 – Call the customer service phone number at 1-877-937-4098

Step 2 – You will hear the auto-attendant go through menu options. Press 5, then enter your Social Security Number and Zip Code.

Walmart MoneyCard Frequently Asked Questions

Here are the most frequently asked transaction questions about the MoneyCard.

What Does Pending Transaction Mean?

A transaction in a “Pending” status in your MoneyCard account means that purchase may not post to your card for a few days.

To make sure you have enough money for a purchase, merchants request approval for the purchase amount.

This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from Walmart MoneyCard.

However, once the merchant collects the money from Walmart MoneyCard, that transaction then changes into a “posted” purchase.

You can review both your pending and posted purchases on the Transaction History page in your Walmart MoneyCard account.

Why is the amount pending sometimes different than what I actually spent?

This is common with charges made at hotels, car rentals, and restaurants.

These businesses typically have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount.

However, once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase.

The availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance.

Can I deposit cash to my Walmart MoneyCard account using an ATM?

Unfortunately, you cannot deposit cash to a Walmart MoneyCard using an ATM.

However, there are 4 convenient ways to deposit cash to your card:

The first option is using the Walmart MoneyCard app.

Another way of adding cash to your card is by using the Walmart Rapid Reload process.

Third, you can also deposit cash into your account using the MoneyPak service.

Finally, an easy way to add cash to your card is by going to a participating Walmart store and adding cash or by cashing a check and adding the money to your card.

Summary

We hope this post on How to Check Walmart MoneyCard Balance was helpful.

If your question was not answered and are still having trouble checking your card balance, please let us know in the comments section below.

Be sure to check out our other articles on Walmart MoneyCard including Walmart MoneyCard Login [Plus How to Activate New Card] and how to contact Walmart MoneyCard Customer Service. 

If you have a Walmart MoneyCard and are trying to reach a live representative, we can help. In this post, we will explain in detail how to contact Walmart MoneyCard Customer Service and speak to a human.

NOTE: If you would like to write a review and rate your experience with Walmart MoneyCard Customer Service, see the review and ratings form immediately below the end of this article.

A Moneycard customer service agent can help:

• Dispute a charge
• Cancel a lost or stolen card
• Order a replacement card
• Activate a new card
• Set up Direct Deposit
• Unlock your account
• Review recent transactions
• Check your card balance
• Ask questions about Walmart MoneyCard

This post on Walmart MoneyCard Customer Service will Cover:

• Top Walmart MoneyCard complaints
• Walmart MoneyCard Customer Service Information
• How to Speak to a Live Person at Walmart MoneyCard
• How to Activate Walmart MoneyCard
• Walmart MoneyCard balance

Top Walmart MoneyCard complaints

Before we provide details on how to reach Moneycard customer service and speak to a live representative, we first want to discuss the top reasons cardholders are calling customer service and what you need to know before you call.

Replacing Lost or Stolen Card

The number one reason cardholders call Walmart MoneyCard customer service is to get a replacement card.

If you find yourself in a situation where your MoneyCard is lost or stolen, the quickest way to get a new one is to call customer service.

Note that it may take a while for the replacement card to get to you. In the meantime, you will not be able to use your card to make purchases.

You will be charged a card replacement fee, which is usually $3.

If you want your replacement card to be expedited to you, you can pay $15 for expedited shipping. Be sure to tell the customer service agent that you want your card rushed to you.

Otherwise, you just have to wait and hope your card arrives sooner.

Some cardholders have had to wait as long as 2 – 3 weeks after they requested a replacement card to receive one in the mail.

Unauthorized Transactions

Another top reason cardholders are calling customer service is to dispute unauthorized transactions on their card account.

Cardholders are reporting that funds are being stolen from customer Moneycard accounts with frequency and it’s becoming very difficult to get the issues investigated and the funds restored.

If you are a victim of fraud on your Moneycard account, it is important to call customer service right away.

However, before you call them, make sure you have reviewed the transaction detail to make sure this is not a transaction you made that you forgot about or a transaction you made that is just being posted by the merchant.

In addition, the more information you can provide customer service about what happened, the better.

As a result, be sure to document when you became aware of the fraudulent transaction, the amount of the transaction, the date of the transaction and the reason why you are sure you did not make that purchase.

Get Dispute Form

As we have explained above, an increasing number of cardholders are experiencing suspicious and fraudulent transactions on their accounts.

Before Walmart MoneyCard customer service can begin an investigation into your claim, you will have to complete and mail in a dispute form.

One of the top reasons people call customer service is to get the dispute form.

The entire dispute process is a source of frustration for many cardholders. Here’s why.

When you are a victim of fraud, time is of the essence. However, Walmart MoneyCard requires cardholders who have experienced fraud on their account to complete a dispute form.

Failure to send in the dispute form in a timely manner will delay the investigation of your claim.

This creates a whole set of issues for cardholders involved.

First, because they are a potential victim of fraud, their card is locked and cannot be used. They are then issued a replacement card, which may take a while to arrive.

Second, the missing money in the account may not be restored right away until Walmart MoneyCard begins its investigation.

It may sometimes take 10 days before the provisional credit is put in the cardholder’s account. In some cases, it could take longer to receive the temporary credit and you could be without the stolen funds for a while.

Even if you are able to get your dispute form in on time, you may have to wait up to 45-90 days for your claim to be investigated if your fraud issue is complex.

Walmart MoneyCard Customer Service Information

There are three ways to contact Walmart MoneyCard support:

Option 1 – Call Customer Service

You can call Moneycard customer service at 1-877-937-4098 for assistance.

Customer support agents are available 24/7 to help you with your questions.

Option 2 – Use WalMart MoneyCard Live Chat

Another quick way to reach customer service is to log in to your account online and click the Chat icon at the bottom left-hand corner to connect with a representative.

Option 3 – Write to Walmart MoneyCard

Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction.

Here’s the mailing address to write to Walmart MoneyCard:

Another way to get your issue resolved is to visit the Walmart MoneyCard site and look for the FAQ section.

The answer to your question may already be on the website. This will save you time and frustration in trying to get a live person to resolve your issue.

Walmart MoneyCard Customer Service Live Person

Here’s how to speak to a Live Person at Walmart Customer Service

Step 1 – Call the customer service phone number at 1-877-937-4098

Step 2 – You will hear the auto-attendant go through menu options. Press 5, then enter your Social Security Number and Zip Code.

How to Activate Walmart MoneyCard

If you are calling Walmart Customer Service because you need help activating your new card, we can help you. See below for step by step instructions on how to activate your card online or by phone.

Here’s how to activate your Walmart MoneyCard online:

Step 1: Click here to go to the Walmart MoneyCard Website.

Step 2: Next, click on the “Register New Card” link.
You will be taken to a page like the one below where you will be asked to input the following following information to register your new card:

• • • Card number
    • Expiration Month and Year
    • Three-digit security code (CVV)

Step 3: Click on “Next” to complete the card registration process.

Here’s how to activate your Walmart MoneyCredit Card by phone:

1. Call Walmart MoneyCard Customer Service at 1-877-937-4098
2. Enter Your 16 Digit MoneyCard number, followed by “#.”
3. You will then be connected with a representative, who will ask you the following information to verify your identity and activate your card:

• • Name
  • Phone Number
  • Social Security number.

After the Walmart representative verifies your identity, he or she will be able to activate your account, and you’ll be able to use your MoneyCard immediately.

Check Walmart MoneyCard Balance

There are four options available to you for checking your Walmart MoneyCard balance:

Option 1: Use the Mobile App

The Walmart MoneyCard mobile app allows you to check your card balance. Simply download the app from Google Play or the App Store and log in with your User ID and Password to access your account information balance.

If you don’t remember your User ID or Password, or have not yet set up your online MoneyCard account, see our Walmart MoneyCard Login article for help.

Option 2: Sign up for Text Message

You can also check your MoneyCard balance by signing up for text alerts. This can be done by logging into your account and opting in for text alerts.

Once you’ve opted-in, you can text “BALXXXX” (last 4-digits of your card) to 96411 to retrieve your balance.

Walmart does charge a fee to use this service, but your mobile phone carrier may charge text messaging fees.

Option 3: Receive Account Alerts

If you prefer to receive a daily text or email message with your balance, log-in to your MoneyCard account online and enroll in account alerts.

Option 4: Call Customer Service

Lastly, you can also check the balance on your card by calling customer service at 1-877-937-4098. A representative can help you with any questions you may have about your balance or transactions.

Summary

We hope this post on Walmart MoneyCard Customer Service was helpful.

If your question was not answered and are still having trouble reaching customer service, please let us know in the comments section below.

Be sure to check out our other articles on Walmart MoneyCard including Walmart Moneycard Login [Plus How to Activate New Card].