Netspend Customer Service Number

If you have a Netspend Prepaid Card and are trying to reach a live representative, we can help. In this post, we will provide the Netspend Customer Service Number and share tips on how to speak to a human. However, before we do that, we will give you a brief summary of the Netspend Card and what you should know before calling customer service.

NOTE: If you would like to write a review and rate your experience with Netspend Customer Service, see the review and ratings form immediately below the end of this article.

A Netspend Card customer service agent can help:

Dispute a charge
Cancel a lost or stolen card
Order a replacement card
Activate a new card
Set up Direct Deposit
Unlock your account
Review recent transactions
Check your card balance
Answer other questions about Netspend Card

This post on Netspend Customer Service will Cover:

What is Netspend Card?
Netspend Card Customer Service Information
How to Speak to a Live Person at Netspend Card
Before You Call Netspend Card Customer Service
How to Activate a Netspend Card
Netspend Card Balance Check
How to get a Replacement Netspend Card

What is Netspend Prepaid Card?

With Netspend, you get a convenient way to manage your money on a prepaid card that is packed with features including the ability to:

Get paid up to 2 days faster with Direct Deposit
Earn cashback with Payback Rewards
Know the moment your money arrives with Anytime Alerts
Manage your money anywhere with our Mobile App

Netspend issues three different prepaid debit cards:

Visa Prepaid Card
Prepaid Mastercard
Small Business Prepaid Mastercard Account

There are several benefits to having a Netspend Prepaid online account. Here is a list of the functions you can perform with an online account:

Online Bill Pay
Check Account Balance
Set up Direct Deposit
Send Money (Person-to-Person Transfers)

Netspend Card Customer Service Information

There are four ways to contact Netspend Card support:

Option 1 – Call Customer Service

You can call Netspend customer service at 1-866-387-7363 for assistance.

Here are the customer service hours:

Netspend Customer Service is available Monday – Friday, 8 AM–10 PM Central Time.

On weekends, customer service is available on Saturday and Sunday from 8 AM-8 PM Central Time.

Option 2 – Email Netspend Card Customer Service

Another convenient option to reach Netspend card customer service is to email them.

Here’s how:

Netspend Cardholders should email customer service through their secure inbox via their online account.

That way, they can see your account information and easily verify your identity and account status.

Simply log in to the online Account Center to use this service.

Additionally, non-cardholders can email customer service at [email protected].

Also, For complaints or compliments e-mail the President of Netspend at [email protected].

Option 3 – Write to Netspend Card

Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction.

Here’s the mailing address to write to Netspend Card:

Netspend Corporation
PO Box 2136
Austin, TX 78768-2136

If you are writing to dispute a transaction, you must include the following information regarding your dispute:

Your name and Netspend Account number.
Description of the transfer or transaction you are unsure about, and an explanation of why you believe it is in error or why you need more information.
The dollar amount and, to the extent possible, the date of the suspected error.

Option 4 – Use the Website FAQs

Another way to get your issue resolved is to visit the Netspend site and look for the FAQs section.

The answer to your question may already be on the website. This will save you time and frustration in trying to get a live person to resolve your issue.

How to Speak to a Live Person at Netspend Card

Here’s how to speak to a Live Person at Netspend Card Customer Service

Step 1 – Call the customer service phone number at 1-866-387-7363.

Step 2 – You will hear the auto-attendant go through menu options.

You will be ask to enter your Netspend card number or your Social Security Number.

If you are calling because your card is lost, stolen, or never received Press “1” and follow instructions on how to get a replacement card.

Step 3 – Once you have successfully entered your Netspend card number or your Social Security Number, you will hear menu options.

Press “0” to speak to a live Netspend Customer Service agent.

Before You Call Netspend Customer Service Number

Before you call the Netspend Card Customer Service team, it is important to know what the top issues people call customer service for and what you should expect if you are calling about one of the following issues:

How to Activate a Netspend Card

To activate your Netspend Prepaid Card, you’ll need to visit the Netspend website. Click here to be taken there.

Once you are on the website, click on the “Activate Card” link as shown in the image below.

You will be taken to a page like the one below where you will be asked to provide the following information to create an online account:

Card Number (16 digit Netspend card number)
Security Code (this is the 3 digit code at the back of your card)

After you have successfully entered the information, click the “CONTINUE” button to activate your Netspend Prepaid debit card.

How to Check Netspend Balance

There are two ways to check the balance on your Netspend card balance.

Option 1

The first option to check your Netspend balance is to call the automated system anytime at 1-866-387-7363.

Follow the prompts to check the balance on your card.

Option 2 – Online

You also check your prepaid card balance online.

To do that, you first have to log in to your account. To log into the Netspend online portal, visit the website by clicking here and proceed to login to your account by clicking the “LOGIN” button.

You will then be taken to a page where you will be asked to enter your Username and Password as shown below:

If you do not have an online account, follow the instructions at the top of this page about how to create an account.

Once you successfully log in to your account, your account balance will be displayed. You can also review your most recent transactions on the same page.

Option 3 – Anytime Alerts

Another way to check the balance on your Netspend Prepaid card is to get a text alert through Netspend’s Anytime Alerts.

You can get alerts on a daily, weekly or transactional basis for received deposits, declined transactions, budget notifications, and individual transaction details.

To get your card balance right away, text “BAL” to the Netspend SMS number 22622.

How to get a Replacement Netspend Card

Here are the steps on how to get a replacement Netspend Card.

Step 1 – Login to Netspend Account

You can request a replacement card online. Here’s how:

1. Log in to your Netspend Account

2. Locate My Prepaid Cards and click the link My Account located underneath it.

3. Select the option Report Card Lost Stolen.

4. When presented with the option to order a replacement card, follow the prompts to order your Netspend replacement prepaid debit card.

Note: there is a $3.95 fee to get a replacement card if your Netspend card is lost, stolen or damaged.

Step 2 – Choose your shipping preference

You have a choice of how fast you want your replacement card shipped.

Option 1 – If you select Free Standard Shipping:

Your replacement Netspend card will be shipped for free using USPS first class mail.

The card will arrive in 7-10 business days and there is no tracking for this mail.

Option 2 – If you select Free Standard Shipping:

For a $20.00 fee, you get expedited shipping through UPS Carrier Delivery.

With this option, your replacement Netspend card will arrive in 3 business days.

Alternatively, you can pay a fee of $25 to receive your card in 1-2 business days.

The $20 or $25 fee charged is in addition to the Replacement Card Fee (which is $3.95).

Step 3 – Confirm and Submit your Request

Next, select Continue to confirm your card replacement request and then submit your request.

If you have any questions or cannot successfully replace your card online, contact Customer Service to request a replacement card:

You can call Netspend customer service at 1-866-387-7363.

Step 4 – Netspend will process your request

Here’s what happens next:

If your Netspend card was lost, stolen, or never originally received, Netspend will cancel that card.

You should review your transaction history to ensure no unauthorized transactions have occurred.

However, if your card was damaged, you can still use your existing card for transactions that don’t require the 3 or 4-digit security code on your card while you wait for your new card to arrive.

Once you activate your replacement card, your old card will no longer work.

Netspend FAQS

Here are the top questions we get about Netspend:

How do I add money to my Netspend card account?

There are 6 ways to add money to your Netspend card:

Direct Deposit

First, you can use Direct Deposit, which is a convenient and free way to add your paycheck or government benefits check to a Netspend Prepaid Debit Card. L

Netspend Reload Network Locations

Second, there are more than 130,000 convenient locations in the U.S. where you can add money to your Netspend card account.

Click here to find a reload location.

Bank Transfers

Third, you can add money from virtually any U.S.-issued bank account to your Netspend account.

If you have a checking or savings account or a bank debit card, use it to add money to your Netspend card account.

PayPal

Fourth, you can also use PayPal to add money to your Netspend card.

Simply transfer funds to a Netspend Prepaid Card is a convenient way to transfer money for PayPal users.

Transfer Money Between Netspend Card Accounts

Also, you can transfer money from one Netspend card account to another.

Tax Refunds

Lastly, you can have the IRS electronically deposit your tax refund directly to your Netspend card account.