We know readers have various questions regarding Money Orders from MoneyGram, including those sold at Walmart locations. We decided to set up this MoneyGram Money Order FAQs page to address the most common questions we get.
A MoneyGram money order offers the convenience of a check without the need for a checking account.
However, unlike a check, you need to buy a money order and you have to pay the amount of the money order upfront.
MoneyGram Money Order FAQs
Here are the most frequently asked questions about MoneyGram Money Orders.
More questions will be added as and when we receive reader feedback.
What Do People Use Money Orders for?
Here are the four ways people use Money Orders, including Moneygram Money orders:
To send a secure payment through the mail
If you want to send a secure payment to someone through the mail but do not have a checking account to write a check, a money order is a good option.
In addition, you can send a money order if you don’t trust the payment recipient with your bank account number by sending a check.
When the seller requires a money order
In some instances, sellers will insist on being paid with a money order instead of a check.
This is more common if you are buying an expensive item, for example, a used car from someone out of state.
In this situation, the seller may not be conformable with a personal check and may insist on a money order as payment since it’s more secure.
Paying bills but you don’t have a bank account
One of the most common uses of money orders is to pay bills.
Typically, this is used by those who do not have a traditional bank account and therefore cannot write a check.
A money order becomes a cost effective way to send a bill payment.
Making a large purchase and you don’t want to carry around a large amount of cash
Finally, another reason people use money orders is when making a large purchase that requires cash payment but you don’t want to carry a lot of cash with you.
For example, if you buy something from Facebook Marketplace or Craigslist and the seller wants cash payment but you are afraid to carry that much cash with you.
In this case, a money order serves the same purpose as cash since the seller can cash the money order at any check cashing place, including at Walmart.
What address do you put on a money order?
On the address line on your money order, write in the address of the purchaser.
This helps the recipient to know how to contact you if there are questions or issues with the payment.
Who signs the purchaser line on a MoneyGram Money Order?
Some money orders, like MoneyGram, require a purchaser’s name or signature.
Look for a field marked “Signature,” “Purchaser,” or “Drawer” on the front of the document as shown above.
The person buying or sending the money order signs the purchaser line on the MoneyGram money order.
However, do not sign the back of the money order because this is where the recipient signs to endorse the money order.
What information do you need for a MoneyGram money order?
Generally, you need to know the payee’s name, the payment amount, the payee’s address, and the account number if you are paying a bill.
In addition, you will need to bring a valid form of payment to buy the money order.
Typically, you can pay with cash, traveler’s checks, and debit cards.
How do you correct a mistake on a money order?
It is very important that you take your time and fill out your money order correctly.
Follow the steps outlined above.
However, if you fill out the money order wrong or you make a mistake, contact your money order issuer on how to correct your mistake.
Many money order providers and cashiers won’t let you correct the mistake yourself.
In addition, changing the information on the completed money order will make the order ineligible for cashing
Therefore, if you make a mistake, it is better to have the money order canceled and/or refunded.
Can you deposit your own money order?
You may exchange your money order for cash at any branch of the issuing bank.
Alternatively, you can deposit the money order it into your own checking account and wait for its funds to clear.
Does MoneyGram money order expire?
No. MoneyGram money orders do not expire. Money orders that remain uncashed after a year may be subject to a monthly service charge that will reduce the value of the money order.
The amount of the monthly service charge can vary and can be found in the “service charge” section on the back of your money order.
Can a money order be cashed without the purchaser’s signature?
Generally, some money orders require the sender or purchaser to simply write their name on the “Purchaser” line while others may require a signature.
Legally, a purchaser’s signature is not required for a money order to be negotiable since it has been already paid for in cash.
However, the payee listed on the money order sign it (at the back of the money order) in order to receive the cash.
What is the limit for Moneygram money orders?
You can purchase money orders for up to $1,000
In addition, you can purchase as many money orders as you like in one transaction.
Can you cash a MoneyGram money order if it’s filled out?
Yes. If you have already filled out the money order but no longer need it for the payment, you can cash it as the purchaser.
If the money order is not altered and in good condition, you may cash the money order at your bank or a check-cashing store.
Once you are with a teller, write the following phrase: “Not Used for Purpose Intended” on the back of the money order.
However, contact your bank or check casher before going to the location.
Can I get a Refund for a MoneyGram Money Order?
Yes, you can get a refund for your MoneyGram money order.
However, there are rules around the refund process and you should read the form carefully.
To request a refund, complete the “Money Order Claim Card”. Click here to be taken there.
Be sure to sign the bottom of the form. Retain the top half of the form for your records.
Next, mail your completed form to:
MoneyGram Payment Systems, Inc.
PO Box 610
Minneapolis. MN 55480-0610
How Can I track my Moneygram Money Order?
Tracking your MoneyGram money order is easy.
First, you can find out if your money order has been cashed online. Click here to be taken to the page.
Once there, enter your money order serial number and amount as shown in the image below.
In addition, you can track your money order by calling the automated line at 1-800-542-3590.
You will need to enter your money order number and the exact dollar amount of your money order to get the status.
Moneygram Money Order Replacement
If your money order is lost, misplaced, or stolen, you can
The fastest way to replace your MoneyGram money order is to complete the online Money Order Replacement form. Click here to be taken there.
There is a non-refundable $18 processing fee for online requests.
Your request will be processed in about 7 business days. Allow additional days for mail delivery.
However, if a paper request is needed, call the automated line at 1-800-542-3590 and press 0 to speak to a representative to request a paper form.
There is a non-refundable $25 processing fee for mailed requests.
Expect 20 business days processing for mailed requests. Allow additional days for mail delivery.
Here are the fees associated with MoneyGram replacement requests.
| Replacement Request | Money Order Face value | Processing Fee |
| Online Replacement Request | $6.00 to $35.99 | 50% of face value |
| $36.00 and over | $18.00 | |
| Mailed Paper Replacement Request | $6.00 to $49.99 | 50% of face value |
| $50.00 and over | $25.00 | |
| Express Payment Photocopy Request | Any Value | $18.00 |
| Mailed Paper Photocopy Request | Any Value | $25.00 |
How do I Track My Money Order Replacement Request?
You can check the status of your replacement money order request online. Click here to be taken there.
Next, enter your Case Number or Money Order Serial Number and phone number as shown below to check the status of your replacement request.
How do I Cash a Money Order from MoneyGram?
A MoneyGram money order can be deposited into your bank/credit union account or cashed at many check cashing locations.
Each check cashing location has its own policy for cashing money orders and may charge a fee to cash the money order.
In addition, most check cashing locations will require ID to cash the money order.
What’s the Moneygram Money Order Phone Number?
If you need help with your money order or have complaints about a money order you have purchased, call MoneyGram money order customer service below:
Customer Service Phone Number: 1-800-542-3590
You can also contact them at the email address below:
Email: [email protected]
MoneyGram Money Order FAQs Summary
We hope this post on MoneyGram Money Order FAQs was helpful.
If you have further questions about sending money with MoneyGram, please let us know in the comments section below.
Be sure to check out our other articles including our review of Moneygram at Walmart, Green Dot MoneyPak, how to log in to MoneyPak Account, and how to Transfer Money from a Bank Account to a Prepaid Debit Card.